FAQs

How secure is rossaline.com?
On this website we use Extended Validation SSL (Secure Sockets Layer) certificate from COMODO to protect your information. You will see the green address bar in your browser with "MS SEDUCTION LTD (GB)", as an indicator of this. All of your communication with this online store is encrypted (High-grade encryption AES-256, 256 bit keys) to prevent eavesdropping. 

Do you use CONFIDENTIAL packaging?
Yes, all orders are dispatched in PLAIN packaging.

Can i buy from you as a guest, without registration?
Yes, you don't have to register to purchase from this website. When you put something in your shopping cart, just go to checkout and simply choose checkout as a guest option.

What payment methods do you accept?
We accept majority of debit/credit cards, including VISA, MASTERCARD and MAESTRO and PayPal.

What is your delivery times?
Delivery times depend on type of courier delivery Standard or Express, the country and post code. Please refer to our delivery section for more info.

What is your order processing times?
Usually, if the order is placed before 14:00 (excluding weekends and bank holidays), we will dispatch the order on the same day, provided the item/s ordered is in stock.

Do you deliver to the USA & Canada?
Yes, please refer to delivery section for international delivery rates.

Do you deliver outside Europe?
Yes, we ship worldwide, please refer to delivery section for international delivery rates.

Customs and import charges?
Deliveries outside the EU may be subject to local customs and import duties which may vary depending on the country. We are not responsible for paying those. If you are not sure, please contact your local customs office.
Order tracking?
When your order is dispatched, we will send you an e-mail to say that your parcel is on the way. If tracking number is available for your order, it will be included in the e-mail we're going to send you, together with the information on how to track your parcel.

The product is out of stock, what can you do?
Please contact us and we will advise you about particular item's availability.

My parcel has not arrived?
Normally, if you haven’t received your parcel within 7 working days, please contact us at customerservice@rossaline.com. For international customers, delivery times can be different depending on the country. Usually, if your parcel hasn’t arrived within 14 working days, please get in touch with us and we will try to track you parcel. Most of international orders will have a tracking number. We will send you an e-mail with a tracking number when your package is dispatched.

I can't login into my account?
If you cannot log into your account it could be because of the following reasons:
a. Please make sure you’ve entered your e-mail and password correctly.
b. Check whether your Caps Lock is off when you type in your password.
c. Try refreshing your browser.
d. In case you forgot your password, click on forgotten your password link and enter your e-mail address. Your new password will be generated and e-mailed to you.
e. If none of these options work, please contact us for assistance.

How can i modify my order?
You can easily modify your order up to payment stage of the checkout process. If you wish to change something after you have paid for your order, then please contact us.

Clothing item does not fit, how can i exchange an item?
If you want to exchange an item please complete product return form located in “Merchandise returns” section to request RMA number or contact us to say you will be returning an item for an exchange. After that, you can post your item back to us and we will send your replacement item to the delivery address you provided. Standard delivery is free on your first exchange, however any subsequent exchanges will be charged at our normal delivery rates.
Clothing/Lingerie exchange items must be unworn, undamaged, in original packaging, with all tags and labels intact. *Please note for hygiene reasons, we cannot exchange thongs, g-strings and hosiery products, such as stockings and bodystockings, once the packaging has been opened.
If you do not contact us or send an item back to us without return authorisation, we cannot guarantee your parcel can be located or accepted.

How do i use promotional code?
You can use your promotional code when you click checkout button. Please find "Have a promo code?" field under shipping option in the shopping bag, enter your promo code and click apply. Relevant promotion will be applied to your order.

My payment has been declined?
If your debit/credit card is declined for any reason, please contact your card issuer.

How can i change my personal details?
Please log into your account and you will be able to edit your personal information, such as delivery address, telephone number or e-mail address.

Do you have catalogs?
Sorry, we do not offer catalogs.

I haven't received order confirmation e-mail?
Please check spam folder in your mail account. Or you might have entered incorrect e-mail address at the time of ordering.

Incorrect item received or part of my order is missing?
If you have received incorrect product, please contact us right away and we will promptly arrange a replacement or full refund.
Your order may be sent out in several packages, if that happens you will be notified in your order dispatch confirmation e-mail. If your order doesn’t consist of several packages, and part of your order is missing, please contact us immediately.

Do you have a loyalty program?
Not at this time. However, we run a lot of special promotions every month.

Do you have physical stores?
No, we sell online only.

Can i collect my order?
Sorry, we do not offer this service at the moment.

Can i place an order over telephone?
Sorry, we do not offer this service at the moment.